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Terms Of Service
Click here for Acceptable
Use Policy
We will setup your account after we have received payment and we and/or our payment partner('s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under.
All services provided by us may only be used for lawful purposes. This includes, but not limited to: copyrighted material, material we judge to be threatening or obscene, pornography. We have sole discretion to determine whether a site's content is acceptable. Examples of unacceptable material is but not limited to:
IRC Bots
Warez Sites Pirated Software Hate sites Streaming (Copyrighted) Movies Copyrighted Material
Run any gaming servers such as counter-strike, half-life,
battlefield1492, etc
We reserve the right to allow and disallow this
content at our own discretion.
Threats
Copyright or
trademark infringement IRC Networks
IRC servers
are strictly prohibited. Prior permission and proper billing must be put into action before the you can use any type of IRC server on our network. Any site found to be using such material without our prior knowledge is subject to immediate termination. Warez Policy
Actual files,
including but not limited to pirated software,
hacker programs, cracks, and MP3 files, are
strictly prohibited from being stored on any
justice-hosting servers. Bandwidth Usage / Resource Usage
You are allocated a monthly bandwidth allowance. This
allowance varies depending on the hosting
package and/or reseller package you purchase.
Should your account pass the allocated amount we
reserve the right to suspend the account until
the start of the next allocation, suspend the
account until more bandwidth is purchased at an
additional fee, suspend the account until you
upgrade to a higher level of package, terminate
the account and/or charge you an additional fee
for the overages. Unused transfer in one month
cannot be carried over to the next month. Network Uptime (SLA)
justice-hosting guarantees that the network will
be available 99.5% of the time in a given month,
excluding scheduled maintenance. If Network
Availability does not meet our 99.5% uptime
guarantee, credits will be made available to
each client on a case by case basis. Network
uptime includes all network infrastructure
including routers and switches but does not
include services or software running on the
client's server. Network downtime exists when a
customer is unable to send data to or receive
from a server in our network and such failure is
entered into our Trouble Ticket System. This
downtime must be confirmed by our own monitoring
services. 99.5% UptimeWe have a service level agreement in place that sets a guaranteed monthly uptime target of 99.9%. Our uptime service level agreement (SLA) states that if we do not meet our SLA, you will be compensated.
Very rarely do we fall below our 99.5% uptime guarantee. But just in case, rest assured that we promise to fulfill our agreement should the worse happen. In order to request your credit you should submit a support ticket to our Billing department. A credit will be applied to your proceeding month's invoice for the confirmed downtime.
Server Abuse
Abuse Complaints Denial Of Service Attacks We at justice hosting do our best to offer 100% uptime for everyone. That said, you understand why we can not allow DoS (Denial of Service) Attacks to go unnoticed. If your site/account is found to be the target of any type of DoS Attack then we'll be forced to take immediate action. First offenses will result in account suspension of at least 24-48 hours. Third time offenses will likely result in a fee or immediately termination of the site/account that decision will be left up to the client. This applies to reseller clients as well and it's the reseller's responsibility to provide their clients with a copy of this TOS/AUP Agreement. In the event your account is terminated due to DoS Attacks, a refund of any kind will not likely be issued. But this is dependant to the situation and many other factors. PLEASE NOTE: We have installed several scripts to block DoS attacks, but in the event they fail it is your responsibility.
Zero Tolerance EMail/Mailing List Policy
1) Mailing lists must be double opt in lists. We reserve the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion. We also reserves the right to make any such modifications in an emergency at our sole discretion. We reserve the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee of $30.00. This cost of the clean up fee is left entirely to the discretion of justice hosting. All rights reserved. Support Boundaries Justice Hosting, provides 24 x 7 technical support to our subscribers, All servers housed at our facility are managed, justice hosting Only ensures that the server is online and is remotely accessible. justice hosting does not provide technical support for YOUR customers. If you can email, we encourage you use our support ticket system for assistance. Disclaimer We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by us and our employees. 4.) All justice-hosting Customer Billing Information [Top] The following Terms of Use constitute justice-hosting's Billing Policy and apply to ALL justice-hosting customers: Payments All charges are shown in US Dollars. Payments are to be made in US dollars. justice-hosting accepts the following types of payment:
All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide justice-hosting your credit card information, you authorize justice-hosting to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with justice-hosting's Billing Policy in the TOS. You are responsible for directly updating, or notifying justice-hosting, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status). Clients may not make anymore payment arrangements after breaking two arrangements. Customers not paying by credit card agree to make payment of their balance due within ten (1) days of the Account Statement Date. Accounts that are (1-5) days past due will be automatically suspended and be assessed a late fee. Billing Cycles (Terms) justice-hosting offers three Billing Cycles (terms) for hosting charges: Monthly, Quarterly (3 months), Semiannually (6 months) and Yearly (12 months). The Billing Cycle begins on the Plan Activation Date. Resellers are limited to the monthly Billing Cycle for all of their charges. Non-credit card payment methods are limited to Annual or Quarterly Billing Cycles. You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal. All additional features added to an account are charged monthly. Additional items are non-refundable. Account Renewals In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below. Non-Payment All payments are due in full on the monthly anniversary date. Failure to remit payment for services on the monthly anniversary date is a violation of the TOS. Failure to remit payment for (3) consecutive days, including the anniversary date, shall result in a suspension of public access to Customer services. Customer shall maintain access to data and services through the service network. Failure to remit payment for services within (15) consecutive days, including the anniversary date, shall result in termination of access to the service network and all services shall be reclaimed. A late fee of $30 will be incurred for failure to remit payment for services on or before the monthly anniversary date. Please refer to the late fees and reactivation fees section of this document for your exact fees for reactivation of your account. All Customer data remaining after seven (60) days of non-payment will be destroyed for security and privacy reasons. All late fees must be paid in full before services can be restored to the client. Statements justice-hosting does not mail paper invoices or statements. Statements can be viewed and printed through Web host Manager Auto Pilot. Customers may elect to receive their monthly account billing statement via email. This option may be selected in Web host Manager Auto Pilot. Billing Date All justice-hosting Customers billing date is approximately 1 days before your original purchasing date (Also known as our 3 day grace period). Your account may fall in to suspension if payment is on received in the 1 day early grace period. If account is past the the 3 day grace period late fees & possible reactivate fees will be assessed. Credits In order to receive credit the client must submit a trouble ticket with in seven (7) days of the outage. The date and approximate time must be included in the trouble ticket. If justice-hosting confirms the outage a credit will be applied with in seven (7) business days. Fees
* Returned (NSF) Checks
* Credit Card Chargeback's
*Dedicated Servers Only
* Bank Wire Payments
* Reactivation
*Late Fee
* Hosting Plan Changes
* Platform Change
* Account Splits and Mergers 30-Day Money Back Guarantee Each of justice-hosting's shared hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup fees) upon plan cancellation. The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services; domain name registration; dedicated servers; items and services ordered through the reseller program; domain parking plus; overage fees and shout-cast radios. We reserve the right to refund a prorated amount or no refund at all. The 30 day money back guarantee does not apply and will not be issued if more than 20% of allocated data transfer or disk space has already been used on the web hosting account. If you have us modify your account from it's original version, whether this be an upgrade or downgrade of any kind then you'll not be eligible for a full refund. The money back guarantee does not apply if the account has breached these terms and conditions prior to cancellation. We our not responsible for issues with your own equipment or service that prevent you from being able to use our service correctly. In the event a problem arises with our service not working correctly for you, we'll do everything in our power to try to resolve the issue and require that you work with us every step of the way. If you work with us in getting the issue resolved then a refund, either full or partial, may be issued at our own discretion. If you refuse to work with us at any point then any rights to a refund will become void under this agreement. Customers using special offers (coupons) at time of purchase are not entitled to the Money Back Guarantee and whether or not they are able of receiving a refund for any reason is our choice. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us. Billing/Price Changes
justice-hosting's policies and prices are
subject to change without notice. Any price
changes become effective in the next billing
cycle. We DO NOT tolerate customers paying with fraudulent information or stole credit or debit cards and accounts purchased with such with be terminated at once. You agree to supply appropriate payment for the services received from us, in advance of the time period during which such services are provided. You agree that until and unless you notify justice hosting of your desire to cancel any or all services received, those services will be billed on a recurring basis. If you pay with a credit or debit card or any other payment option that is not rightfully your property and ownership you hereby agree that you will be submitted as a con artist and will be taken to highest level of pay pal necessary to get our funds. Accounts that are not collectable by justice-hosting will be turned over to an outside agency for collection. If your account is turned over for collection, you agree to pay the company a “Processing and Collection” Fee of not less than Fifty($50.00) nor more than One Hundred, Fifty($150.00). We reserve the right to change the monthly payment amount and any other charges at anytime. 5.) Backups and Data Loss [Top]
6a.) Your use of the service is at your sole risk. We
are not responsible for files and data residing
on your account. You agree to take full
responsibility for files and data transferred
and to maintain all appropriate backup of files
and data stored on our servers. To order backups
please submit a email to support@justice-hosting.com
with your Name, Email, Paypal Address, Reseller
Username and package your on and we will follow
up with you as soon as possible. We reserve the right to cancel the account at any time. Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact justice-hosting's Customer Service Team. Cancellation requests must be received by justice-hosting a minimum of (10) days prior to the end of your Billing Cycle for dedicated server plans and a minimum of (5) days prior to the end of your Billing Cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by justice-hosting. justice-hosting is unable to cancel your account effective for a future date. justice-hosting will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact us. justice-hosting does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to justice-hosting's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. justice-hosting Corporation reserves the right to cancel any account, at any time, without notice, for any reason justice-hosting Corporation considers appropriate. You must notify us in writing (email) that you wish to cancel your account. Your account will then be canceled 5 days after you send the email stating your cancellation request. If you do not inform us at least 5 days prior to the renewal date, your account will be renewed at the current fee. You will still have to pay for the full period if you cancel your account in the middle of a billing period. Cancellation does not clear you of any outstanding amounts; any balance due at the time of cancellation must be paid in full. You must ensure you have a full back-up of your data before canceling your account as we do not save your data upon cancellation and will not be able to restore that data.
Customer agrees that it shall defend, indemnify, save and
hold us harmless from any and all demands,
liabilities, losses, costs and claims, including
reasonable attorney's fees asserted against us,
its agents, its customers, officers and
employees, that may arise or result from any
service provided or performed or agreed to be
performed or any product sold by customer, its
agents, employees or assigns. Customer agrees to
defend, indemnify and hold harmless any
liabilities arising out of; (1) any injury to
person or property caused by any products sold
or otherwise distributed in connection with us;
(2) any material supplied by customer infringing
or allegedly infringing on the proprietary
rights of a third party; (3) copyright
infringement and (4) any defective products sold
to customers from Justice Hosting's server. 8.) justice-hosting Dedicated Server Customer Restrictions [Top] The following Terms of Use apply only to justice-hosting's Dedicated Server customers, and supplement the terms in sections below that apply to all justice-hosting customers: Customer Security Responsibilities The customer is solely responsible for any breaches of security affecting servers under customer control. If a customer's server is involved in an attack on another server or system, it will be shut down and an immediate investigation will be launched to determine the cause/source of the attack. In such event, the customer is responsible for the cost to rectify any damage done to the customer's server and any other requirement affected by the security breach. IRC Servers justice-hosting allows Dedicated Server customers the use of IRC inside the justice-hosting network as long as the use of IRC on a justice-hosting server does not violate any of the other terms of these TOS. As a policy, justice-hosting will not provide vanity IRC reverse DNS records. To enforce this policy justice-hosting does not turn the reverse address of IPs over to the customer. Authority over this information remains with justice-hosting. Billing for Network Resources The customer understands that the customer is responsible for paying for any network resources that are used to connect the customer's Dedicated server to the Internet. The customer may request that the customer's server be disconnected from the Internet, but the customer will still be responsible for paying for any network resources used up to the point of suspension or cancellation. Purchasing Dedicated Servers - If we out are out of a certain server your order may be delayed up to 72 hours however if we have not received more parts for your server, your order will be refunded.
You acknowledge that You have read understand and agree to be
bound by all the terms and conditions of this
Agreement, along with any new, different or
additional terms, conditions or policies which
justice hosting may establish from time to time.
We provide you with your own login to your
domain to modify DNS, Password, Renewals, and
Contact information. In the even that you no
longer want us to provide you with hosting and
you have paid for your domain name we will
continue to provide you access to domain(s).
These include, but are not limited to, hosting
bill is current and domain payment has been
processed. Domain Transfers In consideration for
the domain transfer ("service") purchased by You
and provided to You by justice hosting. justice
hosting reserves the right to charge a
reasonable service fee for transferring domains
from 1 domain registrar to another registrar.
Your domain name
can be redeemed by doing all the following: 10.) Referrals & Affiliate Programs [Top] Reseller Referrals Resellers when then refer potential clients to our website for reseller accounts and they make a purchase and tell us who referred them that reseller will receive Half Off your next billing cycle (Only for 25$ Packages and Up). Shared Hosting Referrals When you get justice hosting a new hosting customer, you get in return half off of your hosting on your next billing period. If you get justice hosting two new customers in one month your next billing period is free of charge ONLY for packages above $15 and up. We reserve the right to refuse or cancel service at our sole discretion. If you breach any of the above terms and conditions we reserve the right to deactivate your account immediately.
Reporting violations of this agreement: If you believe you have found someone in violation of this agreement, please contact abuse@justice-hosting.com to report the violation. We appreciate your help in keeping our networks a safe and reliable place to host and we'll take note of all reports we receive, whether or not action is taken is at our own discretion.
We reserve the right to revise & change
our policies at any time without notice to our
clients. However if any major policy changes are
made clients are notified in advance. |